Fast Shipping & Easy Returns
Shipping and Returns Policies: Our goal is to get your Massage Table to your door as quickly as possible, here's how we do it.
Order today and be confident that you will receive your order quick and easy. We ship directly from the manufacture instead of first routing it through our office, which saves you both time and money. In general, most chairs and sets will ship within 5-7 business days, however several manufacturers we partner with can take up to 14 business days for fabrication and shipping of the custom order. We ship via FedEx and UPS ground so most packages come within a week of ordering. Place your order today and leave the rest up to us.
Where Do Our Chairs Ship From?
We have our manufactures ship directly to your door instead of first routing it through our office. This saves you both time and money and is how we are able to offer you such low prices! All chair kits will ship from one of our craftsmen warehouses located in the New England region of the US, Canada or our warehouse in Idaho.
Instant Order Confirmation:
As soon as you place your order you will instantly receive an order confirmation. If you don't receive it, please check your promotions folder if using gmail, or spam folder if you are using another email service. You will receive a tracking number the day your order ships.
Need Your Chair Kit Sooner?
The shipping cost for 2nd Day Air is extra for all chair kits and varies due to weight and size. Simply order the table you want, and add a note during checkout or send us an email saying you want to upgrade to 2nd day air and we will bill it to you separately. The best way to get your table quickly is to order online today. We rush all online orders standard for no extra charge. Order today and get your table by next week!
Free Shipping Promotions:
Adirondack Chair Kits Free Shipping special offers are hard to come by, especially when it comes to heavy items such as Adirondack Chair Kits and Sets as they are extremely heavy. Shipping costs are usually between $75 for Lightweight kits and up to $300 or more for heavier sets. However, for a limited time only we are offering a special offer for free shipping on all adirondack kits to the lower 48 states in the U.S. No minimum order required!
AK, HI, PR Shipping
Shipping to Alaska and Hawaii must ship by air and is not valid with any free shipping promotions.
At this time we do not ship outside of the U.S.A.
What if my Delivery Contains Damaged Goods or Parts?
If your order appears to have gotten damaged during shipping or you see it has a manufacturer's defect, contact us immediately. Make a note of the damage when you sign for the package. Email us at info@AdirondackChairsMarket.com with photos if possible. You must keep all the original packaging for any items that might need to be returned. All returns need to be issued an RMA number (return authorization number) before being shipped back.
How can I cancel an order?
The fastest and easiest way to cancel an order is to reply to the instant order confirmation you received when you placed your order online. Just tell us why you need to cancel and we will put it through the system as soon as possible. You will receive a 100% refund for all orders if we are able to cancel them before they ship. Unfortunately once an order has shipped you will have to refund or exchange the product based on the conditions below.
How can I exchange a Product?
If you are not completely satisfied with your purchase, our customer service department can arrange a return authorization within 15 days of the receipt of your product. The product must be returned in new condition in the original boxes with all the paperwork for refunds, credit, or exchange. Shipping charges are not refundable. If you received a free shipping promotion when ordering, the full shipping amount will be deducted when getting a refund or exchange. Please email us for more information.
How do I return a product?
If you are not completely satisfied with your purchase, our customer service dept. can arrange a return authorization within fifteen days of the receipt of your product. The product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange. Once product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the full shipping amount will be deducted when getting a refund or exchange. Please email us for more information.
Is there a restocking fee?
All of our manufacturers generally do charge a restocking fee, you will receive a full refund minus shipping. Please contact us and we can confirm the cost of restocking with our supplier directly. It is up to the manufacturer to accept or reject returns. We at Adirondack Chairs Market will do everything we can to help you through the process.
Please email us at info@AdirondackChairsMarket.com for more information or any questions you might have.